frequently asked questions
Clinical Questions:

  1. What is Dr. Shoffner's specialty?
  2. Why is so much information required before I can schedule an appointment?
  3. Why is a referral required?
  4. Why is a fresh muscle biopsy preferred over frozen?
  5. Why does it take so long to get results from the muscle biopsy?
  6. What is the name of my disease?
  7. Why don't patients with the same disease look the same?
  8. Is mitochondrial disease inherited from the mother?
  9. Is Mitochondrial disease progressive? How does Mitochondrial disease affect life expectancy?
  10. Can I talk with Dr. Shoffner over the phone regarding the results?
  11. Can I email Dr. Shoffner with my questions and/or concerns?
  12. Why does Dr. Shoffner recommend the Tishcon brand of Coenzyme Q10 over other brands?
  13. Is Hyperbaric Oxygen helpful?
  14. What type of insurance do you accept?
  15. Do you accept Medicaid or Medicare?
  16. If insurance does not pay for additional testing, can I pay out of pocket?
Neurochemistry Questions:

  1. What are the shipping requirements for neurochemistry testing?
  2. Is it a requirement that specimen are collected in MNG tubes?
  3. Can Neurotransmitter Metabolites still be ordered if CSF was not collected in your tubes?
  4. CSF was collected, but not in your tubes. Can we still order ________?
  5. Do we have to fill all 5 tubes?
  6. If I submit all 5 tubes, are any tests not covered?
  7. We do not have 8% perchloric acid (PCA), rather we have X% PCA. What do we do?
  8. At what temperature should CSF be stored?
  9. How long do the CSF collection kits last?
  10. Can we add on more testing to the CSF already at your facility?
For any Neurochemistry questions not answered please contact the Neurochemistry Department at 678-597-5658.

Molecular/Mitochondrial Questions:

  1. What are the shipping requirements for molecular/mitochondrial specimens?
  2. What type of collection tube do I need to use and how are the specimens processed?
  3. Do I have to ship using FedEx or UPS?
  4. If I draw a specimen on Friday, can I still ship it to your facility?

scheduling
Thank you for choosing Medical Neurogenetics. We look forward to working with you and your family.

To schedule an appointment with John Shoffner, M.D. or Maureen Starnes, RN, CPNP, please contact our Scheduling team at 678-225-0222 or email us at AppointmentSchedulingInformation@mnglab.com.

Due to the large number of patients we see from around the country, we answer patient questions only at follow up appointments. If medical management issues arise between appointments, we request that the patient's health care provider call us directly for discussion.

New Patient Scheduling Information Packets

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